Refund policy

Glamour Accessory Exchange Policy

You can exchange if the item is defective. But make sure that we check every piece well and photograph it before sending it(In other cases, we apologize for the replacement , but if you find a manufacturing defect in it at the same time you received the order, you can exchange the same piece or another model of the same value after we receive the returned product and verify its condition.) You bear the costs of return and shipping).

exchange period 7 days from the date of receiving the request

To request a return or exchange:

Send a message to the mailsales@glamouraccessory.comBy requesting a return and clarifying the defect with a picture of the product, make sure that the product is delivered in its original condition and with all its accessories.

Please note that the customer will bear all shipping and handling fees for returned or exchanged products

The product will not be exchanged if the product is used

There is no guarantee, return or replacement for misuse

The product cannot be returned if there is an unsatisfactory reason or incorrect information is provided, and it can be replaced with the customer bearing the shipping and return fees

There is no guarantee, return or replacement if the color changes, we note that you must preserve and keep the piece away from exposing it to alcohol and perfume because it oxidizes and fades its color

There is no replacement or return after a period of time if the piece is damaged, as is the case with all jewelry, the piece may be broken, cut or stones fall. This is normal with all jewelry and this does not indicate the poor quality of the product

Please check your size before ordering from the product description or contact us for size inquiries

There is no exchange or refund if you receive the order and do not like it because you are solely responsible for your choice

According to the instructions of the Ministry of Commerce: Cosmetics, perfumes, accessories, jewelry and underwear are not covered by the exchange and return policy in order to preserve the general health of all

In the event that the shipment is returned by the shipper for not receiving the shipment or not responding and responding to the representative of the shipping company, the buyer shall bear the shipping and return costs

The return or exchange period is 7 days from the date of receiving the order  

Thank you for understanding your choice of Glamour Accessory

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